Dynamic Brands is looking for a Customer Service Coordinator to take orders, answer inquiries and questions, handle concerns, troubleshoot problems, and provide information.
Key Responsibilities Include:
- Answer calls and respond to emails
- Handle customer inquiries both over the phone and by email
- Research required information using available resources
- Provide customers with product and service information
- Enter new customer information into system
- Update existing customer information
- Process sales orders, warranty claims and credits
- Follow up customer calls where necessary
- Document all call information according to standard operating procedures
Knowledge, Skills and Abilities:
- High School diploma or equivalent
- Experience with and knowledge of customer service and sales practices
- Knowledge of call center telephony and technology
- Proficient in Microsoft Office and relevant computer applications
- Excellent communication skills with the ability to interact positively with co-workers, consumers, and sales professionals.
- Excellent organizational skills and strong attention to detail
- Innovative, strategic problem solver and results focused.
- Ability to multi-task in a fast-paced environment.
- Ability to maintain high energy and enthusiasm.
- Minimum of 1 to 2 years in sales/client customer service experience.
CLICK HERE to submit your resume for consideration